A Crash Course in Office Etiquette

Let’s face it: The class of 2009 has it tough. Graduates about to enter the workplace are doing so in the shadow of one of the biggest financial crises modern society has ever faced. According to Sara Murray of the Wall Street Journal “Even those who land jobs will likely suffer lower wages for a decade or more compared to those lucky enough to graduate in better times, studies show.” Murray continues, highlighting how recent college graduates could face drastic wage cuts: “For example, a man who graduated in December 1982 when unemployment was at 10.8% made, on average, 23% less his first year out of college, and 6.6% less 18 years out than one who graduated in May 1981 when the unemployment rate was 7.5%. For a typical worker, that would mean earning $100,000 less over the 18-year period.”

So, in this unstable market what can one do to get an edge on competitors? An often overlooked skill is that of proper office etiquette. Proper etiquette is apparent to employers in job interviews, suggesting to them that you are experienced and professional. In the workplace itself, it could ensure job security.

Alexandra Levitt of the Wall Street Journal writes: “In the business world, more emphasis is placed on an individual’s ability to make a strong first impression than her ability to get the job done.” However, proper office etiquette can be difficult to perfect, depending on the industry you work in, your colleagues and your personality. Anthony Balderrama writes for Career Builder on cnn.com: “In theory, etiquette is a way for everyone to express mutual respect for one another. In practice, it’s a confusing set of arbitrary guidelines not everyone follows.”

Whilst proper office behavior is objective, the following guidelines are applicable in almost all work environments and situations:

General Behavior:Gossip One of the most widely held ruler in office etiquette is refrain from gossiping with or about your coworkers. Romantic office relationships are also almost universally discouraged as they can create tension. Any act that seems unprofessional probably is, pranks and gossip can make people feel uncomfortale and lead to an unpleasant working environment. More obvious rules like washing one’s hands in the restroom are also important to remember.

Elevator: Don’t hold the elevator doors for yourself. If you make it too late, then wait. Holding the doors delays everyone else. If the doors are held open for you, acknowledge this and thank the person. If someone is behind you and you are in the elevator, hold the doors for them.

Forcing yourself into a packed elevator will not only delay everyone, it will encroach on someone’s personal space. Also, try not to press against others. Cover your nose and mouth whenever you sneeze or cough. Finally, try to refrain for making or taking cell phone calls until you have left the elevator: no one wants to hear your business.

Lunch: The refrigerator or break room is one of the few communal spaces in an office. Ensure that you clean up after yourself and don’t leave food passed its sell-by date. Be aware that some people enjoy tranquility when eating their lunch, try your best to gauge the person’s attitude: if they seem like they want company ask to join them, if they are reading or seem to want quiet then move on.

Hallway: Do not ambush a colleague or superior in the hallway with questions. They may be heading to a meeting or lunch. If you need to discuss something with them, bring it to their attention and ask when would be a suitable time to meet.

Desk: Balderamma states: “Don’t complain about the weather, your workload, the boss, your pay and everything else that you encounter. Sure, blowing off steam is what people do, but a constant flow of negativity gets bothersome for those around you.” Remember, a person’s desk is their space so try not to lean on, or sit on someone else’s desk.

Many rules of office etiquette are more obvious: shaking hands and not asking invasive questions, for example. For some, these simple rules seem axiomatic but for others with little or no office experience they can be easily forgotten. A proper attitude in the office makes for a more professional and pleasant working environment.

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  1. Comment by Lily F:

    This article seems obvious, however, I think it could be extremely helpful for certain people who have never held an office position and come from a line of people who did not hold office positions either. If everyone you have had to learn from was in construction and you want to be an editor for a magazine, you have to learn what is appropriate for the office from somewhere!

    09.22.09 @ 10:05 am

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